TAKING A SIMPLE TELEPHONE MESSAGE



Hi, My beloved students,
meet me again, Ma'am Dara
how's your life? I hope you are in a good condition.
today we will learn about.............................


Taking a telephone message

We often find ourselves in a situation when we receive a phone call for someone who's not there and there's a message we need to take for that person. There are some useful expression we can use for that. (Kita sering menemukan diri kita dalam situasi ketika kita menerima panggilan telepon untuk seseorang yang tidak ada di sana dan ada pesan yang perlu kita ambil untuk orang itu. Ada beberapa ekspresi yang berguna yang bisa kita gunakan untuk itu.)


1. When receiving the call (Saat menerima panggilan)

- Hello, [your name] speaking.

- Good morning/afternoon. [your name] speaking.

- Good morning/afternoon. This is [your company name and your name] speaking. May I help you?

 

2.       When calling someone (Saat menelepon seseorang)

- Hello, can I speak to [name], please?

- Good morning/afternoon. This is [your name]. I would like to speak to [name].

 

3.    If you're the caller and the person you want to talk to is not there, you can leave a message. Here's some other useful phrases you can use. (Jika Anda penelepon dan orang yang ingin Anda ajak bicara tidak ada, Anda dapat meninggalkan pesan. Berikut beberapa frasa berguna lainnya yang dapat Anda gunakan.)

- I would like to speak to [name] about ...

- Could you ask [name] to call me back at ... pm?

- Do you know when he/she will be back?

 

4.       When a caller asks for someone who's not there (Ketika seorang penelepon meminta seseorang yang tidak ada)

- I'm sorry. He/she is not at home/in the office at the moment. ... [provide the reason here]. May I take a message?

- [Name] is not here, yet. Can I take a message?

- I'm sorry. He's in a meeting now. Would you like to leave a message?

- She's on a vacation leave now. May I take a message?

 

5.    When the message is not clear, you can ask the caller to repeat. (Bila pesan tidak jelas, Anda dapat meminta penelepon untuk mengulang.)

- Could you speak more slowly, please?

- Could you repeat that, please?

- Could you spell that, please?

 

Example

Linda is calling her friend, Tina. But, Tina is not at home. Her brother picks up the phone and asks Linda if she wants to leave a message. (Linda menelepon temannya, Tina. Tapi, Tina tidak ada di rumah. Kakaknya mengangkat telepon dan bertanya pada Linda apakah dia ingin meninggalkan pesan.)

Dodi       : Hello, Dodi speaking.

Linda     : Hey Dodi, is Tina home?

Dodi       : Uhmm... Who is this? Tina hasn't come back home yet.

Linda     : This is Linda. Do you know when she'll be back?

Dodi       : Oh hey, Linda. I'm not sure but probably in an hour or two. She went out to buy something. Can I take a message?

Linda     : Yes, could you tell her to call me back, please?

Dodi       : Sure.

Linda     : But I've just changed my number. Could you pass it to her?

Dodi       : Yeah... What's your number? I'll take a note.

Linda     : Okay. My number is 0815-9876-799.

Dodi       : Let me repeat. 0815-9876-799, right?

Linda     : That's correct.

Dodi       : Ok. I'll tell her when she comes back.

Linda     : Thanks again, Dodi.

Dodi       : You're welcome.

 

 


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