Assignment for offering service/product

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Berikut 30 soal pilihan ganda Bahasa Inggris (A–E) untuk kelas XI Teknik Mesin dengan materi Dialogue: Offering Service and Product.
Terdiri dari 6 teks/dialog, masing-masing 5 soal.

Text 1

Dialogue

Rian : Good morning, Sir. Can I help you?
Customer : Yes, I need a welding machine for my workshop.
Rian : We have several types. Would you like a portable or a heavy-duty one?
Customer : I think the heavy-duty one is better.
Rian : Alright. This model is suitable for industrial use.

Questions 1–5

  1. What is Rian doing in the dialogue?
    A. Asking for help
    B. Offering a service
    C. Complaining about a product
    D. Refusing a request
    E. Giving an order

  2. What does the customer need?
    A. A cutting machine
    B. A drilling machine
    C. A welding machine
    D. A grinding machine
    E. A lathe machine

  3. Which machine is suitable for industrial use?
    A. Portable welding machine
    B. Small welding machine
    C. Heavy-duty welding machine
    D. Manual welding machine
    E. Used welding machine

  4. The expression “Can I help you?” is used to…
    A. Offer help or service
    B. Give instructions
    C. Ask permission
    D. Refuse an offer
    E. Give a suggestion

  5. The dialogue most likely takes place in a…
    A. School
    B. Workshop equipment store
    C. Hospital
    D. Office
    E. Library

Text 2

Dialogue

Dina : Hello, welcome to our store. Would you like to see our new safety helmets?
Buyer : Yes, please. Are they comfortable?
Dina : Of course. They are designed for factory workers.
Buyer : That sounds good. I’ll take two.

Questions 6–10

  1. What product is Dina offering?
    A. Gloves
    B. Safety helmets
    C. Safety shoes
    D. Goggles
    E. Jackets

  2. Who are the helmets designed for?
    A. Students
    B. Office workers
    C. Factory workers
    D. Drivers
    E. Teachers

  3. How does Dina convince the buyer?
    A. By giving a discount
    B. By explaining the design
    C. By refusing the request
    D. By asking a question
    E. By complaining

  4. The expression “Would you like to see our new safety helmets?” is an example of…
    A. Offering a product
    B. Giving advice
    C. Asking permission
    D. Giving instruction
    E. Making a complaint

  5. How many helmets does the buyer buy?
    A. One
    B. Two
    C. Three
    D. Four
    E. Five

Text 3

Dialogue

Technician : Good afternoon. Do you need help with your machine?
Worker : Yes, the engine doesn’t start properly.
Technician : Let me check it for you.
Worker : Thank you very much.
Technician : You’re welcome.

Questions 11–15

  1. Who offers the service in the dialogue?
    A. The worker
    B. The technician
    C. The manager
    D. The customer
    E. The supervisor

  2. What problem does the worker have?
    A. The engine is too noisy
    B. The engine is broken
    C. The engine doesn’t start properly
    D. The engine is new
    E. The engine is expensive

  3. “Let me check it for you” means the technician is…
    A. Refusing to help
    B. Offering a service
    C. Giving an order
    D. Asking for money
    E. Complaining

  4. Where does the dialogue most likely happen?
    A. Restaurant
    B. Workshop
    C. Classroom
    D. Library
    E. Market

  5. The worker says “Thank you very much” to show…
    A. Anger
    B. Complaint
    C. Gratitude
    D. Disappointment
    E. Confusion

Text 4

Dialogue

Seller : Good evening. Would you like to try our new cutting tools?
Customer : What are they made of?
Seller : They are made of high-quality steel.
Customer : Sounds great. How much are they?
Seller : They are affordable and durable.

Questions 16–20

  1. What product is offered?
    A. Welding tools
    B. Cutting tools
    C. Measuring tools
    D. Grinding tools
    E. Drilling tools

  2. What material are the tools made of?
    A. Plastic
    B. Iron
    C. Aluminum
    D. High-quality steel
    E. Rubber

  3. The seller describes the product as…
    A. Expensive and weak
    B. Cheap and fragile
    C. Affordable and durable
    D. Heavy and old
    E. Small and light

  4. “Would you like to try our new cutting tools?” is an expression of…
    A. Refusing
    B. Offering
    C. Ordering
    D. Warning
    E. Asking permission

  5. The purpose of the dialogue is to…
    A. Complain about tools
    B. Buy food
    C. Offer a product
    D. Ask for directions
    E. Give instructions

Text 5

Dialogue

Manager : The machine looks dirty.
Staff : Would you like me to clean it, Sir?
Manager : Yes, please. That would be helpful.
Staff : I’ll do it right away.

Questions 21–25

  1. What does the staff offer to do?
    A. Repair the machine
    B. Replace the machine
    C. Clean the machine
    D. Buy a new machine
    E. Sell the machine

  2. The expression “Would you like me to clean it?” shows…
    A. Refusal
    B. Offering a service
    C. Anger
    D. Complaint
    E. Instruction

  3. How does the manager respond to the offer?
    A. He refuses it
    B. He ignores it
    C. He accepts it
    D. He complains
    E. He gets angry

  4. “I’ll do it right away” means the staff will…
    A. Do it later
    B. Do it tomorrow
    C. Do it immediately
    D. Forget it
    E. Ask someone else

  5. The dialogue happens between a…
    A. Teacher and student
    B. Manager and staff
    C. Buyer and seller
    D. Doctor and patient
    E. Driver and passenger

Text 6

Dialogue

Customer : Do you sell spare parts for milling machines?
Shopkeeper : Yes, we do. Would you like original or aftermarket parts?
Customer : I prefer the original ones.
Shopkeeper : Alright. They are more durable.

Questions 26–30

  1. What does the customer look for?
    A. New machines
    B. Spare parts
    C. Safety tools
    D. Engines
    E. Manuals

  2. The shopkeeper offers…
    A. Two types of machines
    B. Two types of spare parts
    C. Two services
    D. Two prices
    E. Two brands

  3. Which spare parts does the customer choose?
    A. Cheap ones
    B. Used ones
    C. Aftermarket ones
    D. Original ones
    E. Broken ones

  4. Why does the customer choose the original parts?
    A. They are cheaper
    B. They are lighter
    C. They are more durable
    D. They are smaller
    E. They are easier to find

  5. The dialogue mainly discusses…
    A. Offering a service
    B. Offering a product
    C. Giving instructions
    D. Making a complaint
    E. Asking permission

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