LKPD, ASESMEN, DAN RUBRIK Offering Products and Services
🔧 PERTEMUAN 1
LKPD 1 – “WELCOME TO THE WORKSHOP!”
Tujuan
Peserta didik mampu mengenali kosakata produk/jasa workshop dan ungkapan dasar menawarkan bantuan.
A. Match the Words
Pasangkan kosakata dengan artinya.
| No. | Vocabulary | Meaning |
|---|---|---|
| 1 | Drill bit | a. Mikrometer |
| 2 | Micrometer | b. Bantalan |
| 3 | Bearing | c. Mata bor |
| 4 | Cutting tool | d. Alat potong |
| 5 | Vernier caliper | e. Jangka sorong |
| 6 | Machine vice | f. Ragum mesin |
| 7 | Chuck | g. Cekam |
| 8 | Lubricant | h. Pelumas |
B. Identify the Expression
Bacalah dialog.
Seller: Good morning. Can I help you?
Customer: Good morning. I'm looking for a drill bit.
Seller: Sure. How about this one?
Customer: What is it used for?
Seller: It's used for drilling steel.
Tuliskan:
Greeting: __________________
Offering help: __________________
Asking about product: __________________
Offering product: __________________
C. “Toolbox Challenge” 🧰
Guru menunjukkan gambar alat secara acak.
Siswa harus:
Menyebutkan nama alat.
Menyebutkan fungsinya.
Membuat satu kalimat offering.
Contoh:
“This is a micrometer. It is used for accurate measurement. Would you like this micrometer?”
D. Reflection
Today I learned: __________
The easiest expression: __________
I need to practice: __________
Asesmen Formatif
Identifikasi vocabulary dan ungkapan offering.
Rubrik
| Aspek | 4 | 3 | 2 | 1 |
|---|---|---|---|---|
| Vocabulary | 8+ benar | 6–7 benar | 4–5 benar | <4 benar |
| Expression | Sangat tepat | Tepat | Beberapa kesalahan | Belum tepat |
| Pronunciation | Sangat jelas | Jelas | Cukup | Kurang |
| Participation | Sangat aktif | Aktif | Cukup | Pasif |
Skor maksimal: 16
🛠️ PERTEMUAN 2
LKPD 2 – “CAN I HELP YOU?”
Tujuan
Peserta didik mampu menggunakan ungkapan menawarkan produk dan menanyakan kebutuhan pelanggan.
A. Complete the Expressions
Lengkapi dengan kata yang tepat.
Can I ______ you?
What are you ______ for?
What do you ______?
Would you ______ this drill bit?
How ______ this cutting tool?
B. Sort the Expressions
Kelompokkan ungkapan berikut ke dalam Asking Needs atau Offering Products.
Can I help you?
What are you looking for?
Would you like this micrometer?
What do you need?
How about this drill bit?
What kind of tool do you need?
C. 🛒 “Tool Shop Role-play”
Student A = Seller
Student B = Customer
Customer memilih kebutuhan:
I need a measuring tool.
Seller harus menanyakan kebutuhan dan menawarkan minimal dua produk.
Contoh:
Seller: What are you looking for?
Customer: I need a measuring tool.
Seller: How about this vernier caliper?
Customer: Do you have another option?
Seller: Yes. Would you like this micrometer?
D. Reflection
I can offer a product by saying: __________.
Asesmen Formatif
Pair role-play: Tool Shop
Rubrik
| Aspek | Bobot |
|---|---|
| Asking customer's needs | 25 |
| Offering expressions | 30 |
| Vocabulary | 15 |
| Pronunciation | 15 |
| Fluency | 15 |
| Total | 100 |
⚙️ PERTEMUAN 3
LKPD 3 – “CUSTOMER DETECTIVE”
Tujuan
Peserta didik mampu menganalisis kebutuhan pelanggan dan memilih produk yang sesuai.
A. Match the Need
| Customer's Need | Product |
|---|---|
| 1. Make holes in steel | a. Micrometer |
| 2. Measure accurately | b. Drill bit |
| 3. Hold the workpiece | c. Machine vice |
| 4. Measure length | d. Vernier caliper |
| 5. Support rotation | e. Bearing |
B. Read the Customer Card
CARD 1
“I need a tool to make holes in a steel plate.”
CARD 2
“I need to measure a small metal component accurately.”
CARD 3
“My lathe machine needs a new bearing.”
Jawablah:
What does the customer need?
What product/service should you offer?
Why?
C. 🔎 “Customer Detective”
Dalam kelompok, siswa mendapatkan satu kartu pelanggan.
Gunakan pola:
Ask → Analyze → Choose → Offer
Contoh:
Seller: What will you use the tool for?
Customer: I will use it to make holes in steel.
Seller: I recommend this drill bit because it is suitable for steel.
D. Reflection
What information helped you choose the product?
Asesmen Formatif
Customer Detective Challenge
Rubrik
| Aspek | 4 | 3 | 2 | 1 |
|---|---|---|---|---|
| Analisis kebutuhan | Sangat tepat | Tepat | Cukup | Belum tepat |
| Product selection | Sangat sesuai | Sesuai | Kurang sesuai | Tidak sesuai |
| Reasoning | Logis & kuat | Logis | Cukup | Belum logis |
| Communication | Sangat baik | Baik | Cukup | Kurang |
💡 PERTEMUAN 4
LKPD 4 – “CHOOSE THE BEST TOOL!”
Tujuan
Peserta didik mampu membandingkan produk dan memberikan rekomendasi berdasarkan kebutuhan pelanggan.
A. Vocabulary Challenge
Lengkapi:
A good-quality tool is ______.
A tool that lasts long is ______.
A tool with a reasonable price is ______.
A tool that gives precise measurement is ______.
Pilihan:
accurate – durable – affordable – high-quality
B. Useful Expressions
Pelajari:
I recommend this one.
I suggest this product.
This one is more suitable.
This one is more durable.
This one is more affordable.
I recommend it because...
C. 🏆 “Best Tool Challenge”
Guru memberikan tiga pilihan produk.
Contoh:
| Product | Price | Feature |
|---|---|---|
| A | Rp250.000 | Affordable |
| B | Rp400.000 | Durable |
| C | Rp600.000 | High quality & accurate |
Situation:
The customer needs an accurate tool but has only Rp450,000.
Tugas:
Pilih produk terbaik.
Berikan alasan.
Buat penawaran kepada pelanggan.
D. Reflection
I chose product ______ because __________.
Asesmen Formatif
Product Recommendation Challenge
Rubrik
| Aspek | Bobot |
|---|---|
| Product comparison | 25 |
| Recommendation | 25 |
| Reasoning | 25 |
| Language accuracy | 15 |
| Confidence | 10 |
| Total | 100 |
👨🔧 PERTEMUAN 5
LKPD 5 – “WORKSHOP SERVICE!”
Tujuan
Peserta didik mampu menawarkan jasa perawatan dan perbaikan mesin berdasarkan permasalahan pelanggan.
A. Match the Problem and Service
| Problem | Suitable Service |
|---|---|
| 1. Machine makes strange noise | a. Tool sharpening |
| 2. Cutting tool is dull | b. Machine inspection |
| 3. Machine needs oil | c. Lubrication |
| 4. Bearing is damaged | d. Bearing replacement |
B. Learn the Expressions
Offering services:
Can I help you with your machine?
Would you like us to check it?
We can repair your machine.
Would you like a maintenance service?
We can replace the bearing.
C. 🚨 “Workshop Emergency!”
Pilih satu masalah:
The lathe machine makes a strange noise.
The machine is overheating.
The bearing is damaged.
The cutting tool is dull.
The machine needs lubrication.
Buat percakapan:
Customer explains problem → Technician asks questions → Technician offers service → Customer responds.
D. Reflection
One service I can offer is __________.
Asesmen Formatif
Workshop Service Role-play
Rubrik
| Aspek | Bobot |
|---|---|
| Identifying problem | 20 |
| Offering suitable service | 30 |
| Vocabulary | 15 |
| Grammar | 15 |
| Pronunciation & fluency | 20 |
| Total | 100 |
💰 PERTEMUAN 6
LKPD 6 – “MAKE THE BEST OFFER!”
Tujuan
Peserta didik mampu menawarkan produk alternatif berdasarkan harga, kualitas, kebutuhan, dan anggaran pelanggan.
A. Complete the Expressions
How much ______ it?
Do you have a ______ option?
My budget ______ Rp500,000.
How ______ this one?
I ______ this product.
B. Customer Budget Challenge
Customer's budget: Rp500,000
| Product | Price | Quality |
|---|---|---|
| A | Rp300.000 | Standard |
| B | Rp450.000 | Good |
| C | Rp700.000 | Excellent |
Customer needs a good-quality measuring tool.
Tugas:
Produk mana yang kamu pilih?
Mengapa?
Bagaimana cara menawarkannya?
Apa alternatif jika pelanggan menolak?
C. 💰 “Limited Budget Role-play”
Contoh:
Customer: How much is this micrometer?
Seller: It's Rp700,000.
Customer: That's too expensive. My budget is Rp500,000.
Seller: I understand. How about this vernier caliper?
Customer: How much is it?
Seller: It's Rp450,000.
Customer: That sounds good.
D. Reflection
Did your offer meet the customer's needs? Why?
Asesmen Formatif
Limited Budget Challenge
Rubrik
| Aspek | Bobot |
|---|---|
| Understanding customer needs | 20 |
| Alternative offer | 25 |
| Reasoning | 20 |
| Language use | 20 |
| Negotiation & confidence | 15 |
| Total | 100 |
🎭 PERTEMUAN 7
LKPD 7 – “WORKSHOP SALES CHALLENGE!”
Tujuan
Peserta didik mampu membuat dan melatih dialog offering products/services secara lengkap.
A. Choose Your Situation
☐ Tool Shop
☐ Measuring Tool Shop
☐ Spare Part Center
☐ Machine Service Center
☐ PPE Store
☐ Workshop Maintenance
B. Create Your Dialogue
1. Greeting
2. Asking Customer's Needs
3. Customer's Problem/Need
4. Offering
5. Explaining Product/Service
6. Recommendation
7. Handling Questions
8. Responding
9. Closing
C. 🎬 Rehearsal
Latih percakapan bersama pasangan.
Checklist:
☐ Clear pronunciation
☐ Good intonation
☐ Natural expression
☐ Eye contact
☐ Good fluency
☐ Correct vocabulary
☐ Good teamwork
D. Peer Feedback
Two Stars and One Wish ⭐⭐💡
⭐ I like: __________________
⭐ I like: __________________
💡 You should improve: __________________
Asesmen Formatif
Dialogue Script & Rehearsal
Rubrik
| Aspek | Bobot |
|---|---|
| Completeness of dialogue | 20 |
| Appropriate expressions | 25 |
| Technical vocabulary | 15 |
| Creativity | 15 |
| Pronunciation | 10 |
| Fluency | 10 |
| Teamwork | 5 |
| Total | 100 |
🏆 PERTEMUAN 8
LKPD 8 – “MACHINING WORKSHOP SHOW!”
ASESMEN SUMATIF
🎯 Tugas
Perform a 3–5 minute conversation between a customer and a seller/technician.
Pilih salah satu:
🔧 Tool Shop
📏 Measuring Tool Shop
⚙️ Machine Service Center
🛠️ Spare Part Center
🥽 PPE Store
👨🔧 Workshop Maintenance
📋 Performance Checklist
Percakapan harus memuat:
☐ Greeting
☐ Asking customer's needs
☐ Identifying problem/need
☐ Offering product/service
☐ Explaining product/service
☐ Recommendation
☐ Responding to questions
☐ Accepting/declining
☐ Closing
📝 RUBRIK ASESMEN SUMATIF
| Aspek | 4 – Sangat Baik | 3 – Baik | 2 – Cukup | 1 – Perlu Bimbingan | Bobot |
|---|---|---|---|---|---|
| Offering expressions | Sangat tepat, variatif, natural | Tepat | Beberapa kesalahan | Banyak kesalahan | 20% |
| Customer interaction | Sangat responsif | Responsif | Cukup | Kurang responsif | 15% |
| Technical vocabulary | Tepat & bervariasi | Tepat | Terbatas | Banyak kesalahan | 15% |
| Problem solving | Solusi sangat tepat & logis | Tepat | Cukup | Belum tepat | 15% |
| Pronunciation | Sangat jelas | Jelas | Cukup | Sulit dipahami | 10% |
| Fluency | Sangat lancar | Lancar | Beberapa jeda | Banyak jeda | 10% |
| Creativity | Sangat menarik & realistis | Menarik | Cukup | Kurang | 5% |
| Confidence | Sangat percaya diri | Percaya diri | Cukup | Kurang | 10% |
| TOTAL | 100% |
📊 REKAP ASESMEN 8 PERTEMUAN
| Pertemuan | Bentuk Asesmen | Jenis |
|---|---|---|
| 1 | Vocabulary & Expression Challenge | Formatif |
| 2 | Tool Shop Role-play | Formatif |
| 3 | Customer Detective | Formatif |
| 4 | Best Tool Challenge | Formatif |
| 5 | Workshop Service Role-play | Formatif |
| 6 | Limited Budget Challenge | Formatif |
| 7 | Dialogue & Rehearsal | Formatif |
| 8 | Machining Workshop Show | Sumatif |
Kriteria Ketuntasan
| Rentang | Kategori |
|---|---|
| 90–100 | Sangat Baik |
| 80–89 | Baik |
| 70–79 | Cukup |
| <70 | Perlu Bimbingan |
🎯 Penekanan Pembelajaran
Rangkaian LKPD ini sengaja dibuat meningkat dari:
Mengenali → Menggunakan → Menganalisis → Membandingkan → Memecahkan masalah → Menyusun strategi → Mencipta dialog → Mempraktikkan
Sehingga pada tugas akhir siswa tidak hanya menghafalkan dialog, tetapi mampu menganalisis kebutuhan customer, memilih produk/jasa yang tepat, memberikan alasan, menangani keberatan, dan melakukan percakapan secara spontan dalam konteks dunia kerja Teknik Pemesinan.
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